CONTEXT:

A small team of individual experts, delivering on a series of cutting-edge projects with big budgets, high expectations and industry-wide reputations.

 

CHALLENGE:

A severe breakdown in communication between team lead and individual contributor which was endangering projects and putting the contributors' continued employment at risk

(dual coaching).

 

OUTCOME:

The creation of a communication style that met both people’s needs, and the skills to spot and navigate communication potholes with each other, with the wider team and with the organisation beyond. With this relationship back on track, projects moved forward, mutual respect was restored, and an individual’s future and their invaluable contribution to the projects was assured.

 

Developing self-awareness and personal responsibility helped build the emotional intelligence and flexibility needed to embrace the communication challenges and the grow change which everyone involved needed in order to thrive.

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These sessions provided the catalyst for the wider department to look at how they were interacting, and what they might do to improve individual and collective communication. Such a result illustrates the domino effect that one intervention can have on a wider community–one that might have been resistant to meeting a challenge with holistic change.